Turn the washer upright reconnect the power and turn the water supply on again<\/li>\n<\/ul>\nHopefully, you found something clogging the hose since this would mean that your problem is solved. To be sure, you will need to do a test cycle again to see if it successfully drains. An unsuccessful test cycle that shows the E03 error code flash means that you still have some investigating to do.<\/p>\n
Clogged drain pipe<\/h3>\n
Since the sump hose connects to the main drain either under the sink or at its own dedicated drain pipe, there is the possibility that there is a clog there somewhere. If you have the hose connected to the pipe under the sink then think about if the water has been clearing slowly there for a period of time. A slow-draining kitchen sink means that there is an obstruction in the pipe somewhere that is restricting the flow of water.<\/p>\n
When the hose is attached to its own pipe then this will be less noticeable. In either case, you need to check the U-bend section of the pipe at the bottom. This collects debris and small objects and is usually what gets clogged.<\/p>\n
If that section is clear then you should use a snake to clear any obstruction that may be further down the pipe.<\/p>\n
Faulty door lock<\/h2>\n
On any side-loading washing machine, washer dryers, or even loading Candy washing machines if the door is open it will interrupt the wash cycle and not clear water before it hits the spin cycle. Hopefully, the error light came on because the door was slightly ajar when the water tub filled before the spin cycle began. This way you just need to give it a strong push to lock securely.<\/p>\n
Barring this, you will need to manually remove the water as described earlier in the article, disconnect the washing machine from the power and inspect the door lock. There could be an obstruction in there from the build of lint that is common when dealing with washer dryers. Or, the latch for the door may be dirty and the sensor can’t tell when it connects. Take some rubbing alcohol and clean up the latch so the sensor can read it.<\/p>\n
Check to see if the lock assembly is loose and tighten it up so the door closes firmly. After doing all of this, run a test cycle and see if the fault code clears. You may get a new error code if it was indeed the door. If it shows an E01 fault code then you know the issue is the door lock assembly and it needs to be replaced.<\/p>\n
Heating element problem<\/h2>\n
Sometimes there is an issue with the heater element that causes the E03 error code on a Candy washing machine instead of the E05. This interrupts the cycle and can stop when there is water in the tub so it triggers the wrong code.<\/p>\n
If you noticed recently that your clothes were either coming out of the wash too cold or too hot then there is likely a problem with the heater or the water temperature sensor. You’ll know that this is the case if you can set the machine to drain and it does clear some of the water before stopping again. At this point, it may even switch the code to E05 or another related to the control board or a drum sensor issue.<\/p>\n
Final Word<\/h2>\n
Washing machines can be quite fickle and hard to understand. When you have an issue that needs to be fixed your first instinct is to call a Candy technician. However, before you pick up the phone make sure to follow the tips above to see about fixing the problem yourself to save time and money.<\/p>\n
FAQ<\/h2>\n
How do I clear an error code on a Candy or Hoover washing machine?<\/strong><\/p>\nYou may need to do a reset on some washing machines to get the fault code to clear when you have fixed the cause of the problem. This can be as simple as pressing the Start button for 3 to 5 seconds to be able to switch cycles, or you may need to unplug the machine or shut it down from the fuse box for a few minutes. This will clear the memory chip reset the machine to the factory default settings and clear the fault code.<\/p>\n
How do I clear a clog in the hose without detaching it?<\/strong><\/p>\nThere is a way to clear a sump hose if it is clogged without removing it. You can use a plumbing snake to clear it as you would do for any blocked pipe. However, be careful since the sump hose is flexible and can tear if you are too rough. Pull out the snake and any sludge should come out with it.<\/p>\n
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