Laundry is already a dreaded chore, and without a working washing machine, keeping a clean wardrobe will be even more of a hassle. But washers can fail to work correctly for a variety of reasons.
In some cases, the machine might need a simple reset. Other times, the drum may be overloaded, or a piece of clothing is stuck, causing havoc.
While there are several potential issues to consider, the appliance will indicate the concern by showing an error code on the machine’s display.
An e20 error indicates a fault in the washer’s water drainage system. This means that there is something wrong with the drain hose or pump. To fix this error, check that the drain hose is inserted properly in the drain before checking the drain hose and pump for blockages and damage.
However, there are some instances where you might need to contact a technician. So read on to find out more about fixing an e20 error on your Zanussi washing machine.
e20 Error Causes
A washing machine displays error codes for various reasons, as mentioned, but an e20 error code appears due to a fault in the appliance’s water drainage system.
Water Drainage System Failure
When there is a water drainage system failure on a Zanussi washing machine, the fault is probably with the appliances’ drain hose, pump, or electrical board.
These issues can interrupt the rinse cycle as the machine will be unable to pump water out. As a result, an e20 error often interrupts the rinse cycle instead of preventing the first wash cycle.
The following issues can cause a water drainage system failure.
A Disconnected Drain Hose
The drain hose connects to the back of the machine. The purpose of this hose is to pump out water from the drum. However, the drain hose can sometimes wiggle out of place, causing a leak, or the hose could be inserted too far into the drain outlet, causing an e20 error code.
Clogged Drain Hose
If the drain hose is inserted correctly, there could be a clog or blockage disrupting the drain system. When water from the drum passes through the pipes, dust, dirt, debris, and mineral deposits can build up along the pipe’s lining. Over time, this build-up can lead to a clog or blockage.
Damaged Drain Hose
The drain hose can also become damaged due to wear and tear. Any physical flaws in the drain hose can prevent the machine from draining satisfactorily.
Dirty Pump Or Filter
Most new Zanussi washing machines have self-cleaning filters, so there’s probably no real need to worry about any dirt in the filter. But if you have an older machine model, the filter might need to be cleaned.
The filter should be located on the front of the washing machine, at the bottom corner.
Otherwise, the drain pump might be dirty or faulty. Dirt and residue can build up in the pump and prevent drainage.
How To Fix An e20 Error On Your Zanussi Washing Machine
An e20 error code is sometimes relatively easy to resolve. Depending on the specific issue, you might be able to fix your washer.
Reset The Appliance
Sometimes, a simple appliance reset is all that’s needed to solve an error code, and the same applies to an e20 error.
On the washing machine’s display, press the on/off button and hold it down for at least three seconds. This action will clear any prior programs and reset the appliance.
Fit The Drain Hose Properly
Inspect the drain hose to ensure it is fitted correctly into the drain outlet. The hose should be inserted more or less ten centimetres into the drain according to proper washer installation instructions.
Pull the hose out of the drain and re-insert it to ensure it’s installed properly.
Inspect And Clean The Drain Hose
Switch your Zanussi washer off and unplug it from the wall before removing the hose from the drain outlet. Pull the drain hose out of the drain and then inspect for clogs by gently feeling along the pipe. If there is no apparent blockage, cleaning the drain hose is still worthwhile.
Pour a solution of baking soda and warm water down the pipe and wait for a few minutes for the mixture to dissolve any build-up. Then pour warm water down again.
Check The Drain Pump
If cleaning and refitting the drainage hose does not solve the fault, there could be a problem with the machine’s drain pump.
Switch the washer off and then disconnect it from the wall before accessing the drain pump.
Unscrew the back of the appliance and remove the case wall. Then disconnect the wiring that runs to the pressure switch from the drain pump. Next, loosen the self-tapping screw on the side of the washing machine at the bottom. Now unclip the clamps on the hose and remove the pump.
Examine the pump for signs of damage and then clean the component. Unscrew the pump lid, check for dirt and debris build-up, and rinse the part under running water.
If the pump is clean, but the error code persists on the machine’s display, it’s best to contact a technician as the pump might be faulty.
Inspect Electrical Control Board Wiring
Sometimes, washing machines might display an e20 error when the electrical control board wiring is faulty.
The electrical control board is located at the front of the washing machine. This board controls every function on your washing machine, so even one tatty wire can cause failure.
Inspect the wires and fuses on the board. If you notice any wear and tear, it’s best to contact a technician or service centre to repair the control board or any electrical issues.
Contact A Technician
If the suggestions mentioned above don’t solve the problem and your washing machine still displays the error code, don’t panic at the thought of having to replace your washing machine.
Instead, you can contact a technician or a service centre to repair your washer. Even if your Zanussi washing machine displays other error codes, there’s a good chance you don’t need a new machine just yet.
Other Common Error Codes For Zanussi Washing Machines
As mentioned, Zanussi washing machines can display error codes for various reasons. So, it’s worthwhile to know the more common errors, as these codes indicate the problem.
Your washing machine’s user manual will detail each error code. But if you’ve misplaced the user manual, here are some common errors and what they mean.
eB0 Error
Should an eB0 error appear, the appliance might not be receiving enough power to run. Try using a different plug outlet or power supply somewhere else.
Otherwise, you can try resetting the appliance by pressing the on/off button for three seconds.
E40 Error
An e40 error message indicates that the machine’s door or door lock is malfunctioning.
Check if there are any pieces of clothing trapped in the door or the seal, and make sure the door is properly closed. If the error code still appears, the drum might be overloaded. Remove some clothes items and reset the machine before trying another wash phase.
eF0 And eF3 Errors
If you see an eF0 or eF3 error code, there is an internal leak beneath the washing machine’s drum. Typically, this error is caused by a piece of clothing like a shoelace or a sock trapped between the seal and the machine’s door.
Turn the washing machine off and detach the water hose. Tilt the machine backwards to release any water, then reconnect the appliance and remove any trapped clothing items.
E10 And c1 Errors
These error codes indicate that the washing machine has a water supply problem. Either the washing machine is not getting any water at all, or it’s not getting enough.
First, check that the water supply is connected and that the faucet is open. Next, inspect the hose for a possible kink or block. It might help to reset the washing machine as well.
Washing machines make laundry much less of a chore. And even though numerous things can cause appliance failures, there’s a good chance you won’t need to replace your washing machine. Often, DIY fixes can resolve the problem, and even when a hands-on approach isn’t enough, a technician or service center can have your washing machine completely fixed.
