Candy tumble dryers are quality home appliances that are well-known for their durability and efficiency. Owning a Candy dryer makes your laundry days quicker and easier with the knowledge that your clothing will be thoroughly dried without any concerns for shrinking or damage.
However, this does not mean that you will never face problems with your Candy tumble dryer. Owning any home appliances means that you’ll always need to be prepared to troubleshoot various issues and keep your machines well-maintained too.
If you need help with an issue, error, or another type of fault on your Candy dryer, a good first step is to reset the tumble dryer. You can do this by simply turning it off, unplugging it from the wall outlet, leaving it for a moment or two, and then plugging it back in to start a new cycle.
Performing a reset like this can often help to clear errors or reset cycles that have gone awry and allow you to start over and get on with your washing.
However, if this doesn’t solve any problems, or you need some more detail, keep reading to find out more about a Candy dryer reset and what else you might need to do.
Common Problems Associated with a Candy Tumble Dryer
Even though Candy dryers are well-designed and perform exceptionally well, every appliance has its problems from time to time. As a user, you’ll need to be able to identify what these problems might be, what’s causing them, and how to start resolving them.
Addressing your user manual for more specific details on issues and how to solve them is a good idea, but this is a general guide to help you through the first steps.
An excellent first step when facing an issue with your Candy appliance is to perform a quick reset, as mentioned. However, plenty of common tumble dryer problems will require further investigation, repairs, replacement, etc.
Here are some of the most common problems that users experience with tumble dryers and how to handle them if you notice the issue in your Candy dryer.
Not Heating Up
For your clothes to dry, your Candy dryer needs to be able to heat them up as well as remove the water. If you have an issue with your heating element, this might not be possible, and you will be left with damp clothing.
Naturally, the temperature to which your Candy dryer heats up will depend on which cycle you select. However, if the appliance is not heating up at all after a few minutes, something might need to be fixed.
There are a few things that could be causing your dryer to not heat up properly:
- You have chosen the wrong cycle for your needs
- The dryer might be overloaded
- The air filter could be full
- The exit air vent may be blocked or damaged
First, try clearing the cycle, checking the air vents for any blockages, and restarting the machine again with the correct cycle.
If this doesn’t solve the problem and your dryer still won’t heat up, you might need to perform a reset on the thermostat, which will be explained in a later section.
Drum Not Spinning
Tumble dryers use a spinning function to help dry out your clothes. During a typical drying cycle, most Candy tumble dryer models will ensure that the drum rotates consistently throughout the cycle.
Sometimes, Candy tumble dryers can run into a particular problem where hot air rotates through the machine, but the drum doesn’t spin as it should. Here’s how to handle the situation.
First, you need to assess whether you have set the cycle correctly. Some spin cycles will pause throughout the process. Clear the current cycle by holding down the ‘Start’ button for five seconds.
Once the cycle has been reset, try to start a new one and ensure it’s correctly set.
If this doesn’t help, you might need to replace the belt in your appliance. Consider contacting Candy or an appliance expert for advice.
Another heating problem you may experience is your Candy dryer overheating your clothes and even burning them.
An overheating problem in tumble dryers could also indicate a full air filter, a blocked or damaged exit vent or a tumble dryer drum that has been overloaded. You might also have items that are too big and heavy for your machine.
You can try the same steps associated with your tumble dryer not heating up at all. If none of these work, it might indicate a problem with your heating element.
In this case, you will need to perform a reset on the thermostat to see if that solves your problem. The following sections of this article will also discuss how to locate and use the reset button on your Candy dryer.
Not Collecting Water
If you have a condenser tumble dryer like the Candy Smart Pro condenser dryer, you might experience problems with the water container not collecting water.
Typically, after every couple of washes, you will need to empty the water container or tumble dryer condenser. However, if you notice that the container isn’t filling up, there may be an issue preventing it from collecting the water.
It’s worth checking out whether the tumble dryer is leaking. Leaking can occur when there is a problem with the pipes and mechanisms involved in filling the water container.
In these instances, you may need to contact customer service from Candy or an appliance expert for help.
Faulty Door Switch
Your tumble dryer will not start if the door is not closed correctly and locked before beginning a dry cycle. The door needs to be adequately sealed for safety purposes and for the machine to be able to function.
However, if you have shut the door properly and the cycle still won’t start, you might be dealing with a faulty door switch.
First, start by soft resetting the tumble dryer by unplugging it from the wall outlet and then plugging it back in to see if this solves your problem.
If this doesn’t help, you may need to contact a professional to assess the issue and determine whether there are parts that need to be repaired or replaced on your Candy dryer.
Why Reset Your Candy Dryer
Performing a soft reset on your Candy tumble dryer is an excellent first-step troubleshooting method. If you’re facing an issue, and you need to figure out what the problem might be, performing a reset on your Candy dryer might be a simple solution.
This is usually a good solution when you notice flashing lights for no reason, see an error code on your control panel that you don’t understand, or are facing a slight problem with the dryer not starting.
You might also perform a reset if you would like to end a specific cycle, start a different type of cycle, or start the same one over from the beginning.
Finally, an error code on your control panel can often indicate a technical or internal issue that needs resolving, but when you see an error code, an excellent first step is to simply reset your tumble dryer to see if the problem can be resolved quickly and easily.
Here are some error codes to look out for:
- E3: this error code simply indicates that the water container is full. Empty the container and reset the appliance. If the problem isn’t solved, then the components that need to be checked by your qualified engineer are the wiring, float switch assembly, and the electronic controller.
- E4: this shows a faulty program selector. This code will require that the selector and the control module are tested by a professional.
- E5: if your appliance is flashing this code, then it means that the temperature sensor has detected an open circuit or that the circuit has shorted, resulting in a wiring issue with the temperature sensor itself or with the thermostat. Try performing a thermostat reset or contacting an engineer.
- E6: this indicates a faulty main electrical control unit which will need re-programming or replacing by an expert.
- E7: this error code will flash when poor airflow is detected. Your condenser unit will need to be examined, as will the pipes, vents, and filters for blockage.
- E8: if the thermal fuse is defective, both the fuse and wiring will need to be checked by a qualified electrician or appliance professional.
Some of these codes indicate that you should either perform a soft reset by unplugging the appliance as described below or a thermostat reset to reset the appliance’s heating settings, which will also be discussed.
How to Reset Your Candy Dryer
Candy dryers have a simple reset process. There is no specific reset button on a Candy tumble dryer, which means that to end a stuck cycle, reset a cycle, or simply turn the machine on and off for troubleshooting, you’ll simply need to disconnect it.
- First of all, allow your tumble dryer to stop its cycle and cool down for a few minutes, if possible.
- If your model has an ‘On/Off’ button, use it to turn the appliance off.
- Next, move the machine away from the wall and unplug the tumble dryer from the wall outlet.
- It would help if you waited a few moments for all the power to drain from the appliance before plugging it back in and returning it to its place. This makes the tumble dryer automatically reset whatever function it is running and might clear up any glitches, errors, or issues.
- Now, you can try to start a new drying cycle and assess whether the problem has been resolved.
Finding the Thermostat Reset Button On Your Candy Tumble Dryer Model
As mentioned, when you have an issue with the heating element, you might need to perform a reset on your thermostat, which is different from a regular soft reset.
When it comes to locating the reset button or any other button on a device, every model of any appliance will be a little different, so you can’t rely on your knowledge of a specific model of a brand you’ve owned before.
It would be best if you made sure to get instructions for the specific model of Cande tumble dryer you have in your home. Most Candy dryers have a reset button on the thermostat.
Candy is a brand that offers a variety of clothes-drying appliances. Amongst its many models are the Grand O’Vita, the Smart Touch and Smart Pro dryers, and finally, the Alise Washer-Dryer, which is a two-in-one washing and drying appliance.
Make sure to unplug your appliance from the wall outlet before performing any resets or opening the back panels. Here’s where to find the reset button on each of the following tumble dryer models.
Candy Grand O’Vita Tumble Dryer
The Candy Grand tumble dryer is a popular appliance found in many homes. As in other Candy dryers, you’ll find the reset button on the thermostat.
You’ll need to locate the thermostat first – it can be found on top of the heater assembly box. This is a silver box in the back panel of the dryer. You’ll need to open the access panel in order to access the thermostat.
You can identify the rear access panel by a collection of wires protruding from the side.
You will need to use a screwdriver to unscrew the panel and remove it from the back of the tumble dryer. Your Candy dryer is safe to work with, but if you are unsure about touching wires, you should call a qualified electrician or a home appliance technician to help you.
Once you have removed the rear access panel, you will be able to press the reset button. This should reset the thermostat on your Candy appliance.
Candy Alise Washer-Dryer
In the Alise washer-dryer model, you’ll find two reset buttons. These will each be located on two side-by-side thermostats on the top of the assembly box.
This is due to the fact that the appliance is two-in-one, and there is a thermostat for each component of the machine.
Access the thermostats by removing the top of the dryer and looking towards the right-hand side. You will then be able to press reset on both buttons in order to reset the appliance’s heating settings.
This can solve problems involving your tumble dryer not heating up or overheating.
Candy Smart Touch/Pro Tumble Dryer
Finally, let’s take a look at Candy’s Smart Touch and Pro models. Even smart appliances like these can experience heating issues, and they can be dealt with in the same way as the other dryer models.
Some. of these models are condenser dryers, but the reset button can still be found on the thermostat at the back of the appliance.
You can look in the same place as the other models for the button – on the thermostat above the assembly box. Once located, you can simply press the button to perform a reset on the thermostat and hopefully solve your heating problems.
Additionally, these smart models have a self-diagnosis function which can be found on the control panel. You can use this function to potentially determine the issue with your dryer without needing to pull it apart.
Your dryer will perform its own diagnostics test and alert you to any serious issues that need resolving so that you can get in touch with the appliance centre and have a home appliance expert take care of the problem.
What If Pressing the Reset Button Doesn’t Work?
Unfortunately, there is no guarantee that resetting your dryer or performing a hard reset on the thermostats will solve your problem. After a reset, your clothes might still be wet or overheated, or you might be dealing with another issue entirely.
If the heating problem lies somewhere other than in the thermostat itself, then the reset is unlikely to solve anything.
Luckily, there are a few other troubleshooting and problem-solving steps you can try before you need to call a professional for assistance. Here’s what you can do:
Clean the Vents
First of all, make sure that your vents aren’t blocked, clogged, or generally dirty.
A vented tumble dryer relies on constant and easy airflow to remove the moisture from your clean, wet clothing. If the moisture and heat are blocked from escaping the drum, you’re bound to have issues with both of these.
If you’ve reset the thermostat on your dryer with no luck, you might need to pull some lint from your vents! All you’ll need is a flashlight and your own two hands, and this might be the solution you need.
This could potentially solve heating issues, water drainage problems, and even technical difficulties with the control panel.
Replace the Heating Element
Another solution you could try out is to replace the heating element entirely.
The heating element in your dryer uses metal coils to heat up the drum, but these can break or become misshapen, preventing them from working correctly.
You can check whether this is the problem by assessing whether you notice any bulging or warping on any part of the heating assembly box. If you do, you could go ahead and replace those parts to see if this solves your heating and drying problems.
You’ll want to get in touch with a professional before taking on the task of replacing any significant parts of your dryer. A home appliance expert will be able to source the correct parts and install them properly in order to preserve your machine and ensure that no further damage comes to it.
In conclusion, Candy clothes dryers might present you with problems from time to time, despite being really reliable and durable appliances. Knowing what problems to expect and be on the lookout for can help you to identify issues early on and know exactly how to handle them.
Unplugging your appliance and allowing the power to drain could be a speedy and straightforward solution before you even need to consider that something is seriously wrong with your machine.
Now, you also know how to reset your dryer’s thermostat in the case of heating errors, which can save you from having to make a call to the handyperson.
However, make sure to check your user manual or call a professional if you need clarification on what might be wrong or how to fix the problem.