When home appliances such as Beko washing machines start acting up and doing things it shouldn’t do, the owner’s first instinct is to panic. It seems as though an expensive service call is inevitable. Luckily, it is usually just a matter of resetting the washing machine if it is stuck on a cycle.
Usually, if you try resetting the appliance, it will return to normal, resume its cycle, and finish your load of laundry. However, it is a bit tricky to reset the washing machine if this is your first time doing it. It is also helpful to understand some of the codes you might see when you reset it since the reason for the pause wasn’t just that the machine got stuck.
In this article, we will go through how to reset Beko washing machine and troubleshoot it if there are still issues.
Resetting a Beko washing machine
The procedure to reset a Beko washing machine is simplicity itself. Locate the start, pause, and cancel buttons and then press them all simultaneously for 3 seconds. The system will restart and you will be able to unblock the cycle and start again.
If the programme is stuck, you may be able to get it working again with a different reset method.
- Do the reset in the order described above
- Turn the dial to the 12 o’clock position to the “Cotton” setting
- Press and hold the “Start Pause Cancel” button until all of the lights flash
- Let go of the button once the lights flash
- Press the “Start” button again but this time hit it 3 times in quick succession
The drum should start turning at this point to continue through the wash functions. Press it again and the drum will turn in the reverse direction. Turning it yet again will then cause the machine to fill up with water. Lastly, pressing the button will drain the water. If any one of those cycles doesn’t work then it means the reason it stopped during the wash wasn’t just because it needed to be reset and manually moved through each washing phase.
There are issues that come up that cause you to have to reset and the problem resolves itself when the machine restarts. There are other problems that resetting won’t fix and finding out what the problem is will take a bit of investigating.
If your machine still keeps getting stuck in the middle of a programme then you will need to do a test reset to get the error code. Unfortunately, one of the confusing things about Beko washing machines is that there isn’t a display that shows an error code unless you search for it.
This involves a set of steps to be able to find the fault code so you can then work on fixing the problem.
Getting the error code on Beko washing machines
If your machine gets stuck on a programme and won’t get restarted even after you’ve done a reset then this signals a malfunction on the washing machines. It means you need to find the error code to be able to identify the problem so you can either troubleshoot it yourself or tell a service and repair technician what the problem is.
To find the fault code for the problem, follow these steps:
- Turn off the washer and set the dial to “Cotton” mode which puts the dial at the 12 o’clock position
- Press the start button and hold it for a few seconds and keep holding until the lights flash then let go
- The code will flash on the display
- Let go of the button and turn the washer off
- Have a piece of paper and pen handy to write the code down since it only flashes once
Now that you have the fault code you should be able to find the problem leading to your Beko having issues.
Beko washing machine error codes
Although finding the fault code is more difficult than with other brands, once you have it you should be able to fix the problem and then clear the fault code. Before you call a technician, try to find out if any of the codes are for problems that the average owner can do themselves. They run from E1 to E18 and assuming that you can troubleshoot the problem yourself then you simply press the “Start” button and hold it down to reset it and clear the code.
Fault code E1 – Faulty thermistor
This indicates a problem with the thermistor which controls how hot the water gets for each of the wash programmes. If this is faulty then you will have washes that have cold water or some that are far too hot that damages your articles.
Replacing the thermistor is needed but it must be done by a professional. As tempting as it may be to do this job yourself if you have electrical wiring experience, it is best left to a professional since doing it incorrectly can void washing machines warranties.
Fault code E2 – Heater problem
This code is very similar to the E1 code regarding the temperature of the water. However, in this case, it is the heater itself that is malfunctioning and not getting your water warm. It is another job that should be done by a technician.
Fault code E3 – Heater stays on
The heater not shutting off will trip this fault code and cause the washing machine to stop working. Since this can cause a fire, the machine goes into safety mode and stops the programme. This may be a circuit board problem that will need a professional to take care of.
Fault code E4 – Washer doesn’t fill with water
If your washer isn’t filling with water and you get this code, then you may be able to take care of the problem yourself. Unfortunately, it doesn’t give you the reason that it isn’t filling so you will need to go through a series of troubleshooting steps.
First, check that the door is closing properly. If there is a problem with the lock assembly then it won’t fill. You can easily replace the door lock yourself once you have a replacement. Next, check out the water inlet and make sure it is not obstructed. If neither of these things is happening then try to do a reset to get the washing machine going again. If nothing works then call a technician.
Fault code E5/E20/E21/C2 – Water doesn’t empty
More often than not, when the machine doesn’t want to empty it is because of a blockage somewhere. You’ll need to go through a series of steps and the process of elimination to see if you can find the obstruction.
Start by checking the sump hose to make sure it is not bent or kinked. If it isn’t then look to see if there is anything stuck inside such as a foreign object or some sludge build-up. Then, check out the drain pipes as the U-bend will sometimes fill up with debris. Lastly, check the drain pump located behind a service flap at the bottom of the machine. With a shallow receptacle and a towel ready, pull out the hose and remove the nozzle to empty the water into the bin. Then, turn the cover cap for the drain pump filter anti-clockwise until the water flows out. Remove the filter and check for obstructions. This filter is commonly referred to as a coin trap as it is common for stray coins to end up here and block the flow of water.
If there are no obstructions then reset the machine or try the test mode to go through the cycles to see if the water drains.
Fault code E6/E11 – Problem with the motor
The motor might have stopped working and this code will flash. There could be a number of reasons, but the most common is that the carbon brushes are worn. You can check to see if this is the case by shutting off your washer and disconnecting it from the main power supply. Turn the washer onto its side and check either side of the motor to see if the brushes are worn. It’s pretty easy to see, but you can watch a Youtube tutorial to get an idea of how to do this.
If that isn’t the problem then try to reset the system and see if it starts again. If not, it is time to call a technician.
Fault code E7 – Level sensor problem
This error code will alert you to the machine being off-level. If you have a habit of overloading the washer then this can happen. However, if it is level then this is a problem with the sensor and will need to be replaced by a professional.
Fault code __E8/E12/E16 – Unidentifiable error
Unfortunately, these codes signify something unidentifiable or can cover several different faults and a technician will have to come and troubleshoot for you.
Fault code E9/E10 – Door lock issue
The E9 code suggests that the door is not locking properly whereas the E10 is more specific about a potential jam in the lock itself. Look inside the lock assembly to see if there is anything stuck in there or if there is a build-up of dust and lint. Try opening the door and closing it and then clearing the code to see if the programme will continue. If not then you may need to replace the lock entirely if it is loose and causing the door to unlock.
Fault code E17 – Too much foam
This issue is completely based on human error as it involves using too much detergent or the wrong type for the washer that you have. Make sure to check out your owner’s manual to see if you are using the right amount of detergent as well as the type that you are using. In this case, run a cleaning cycle on the washer and then clear the fault code to see if the problem has been resolved.
Fault code E18 – Unbalanced load
Overloading the drum of the washing machine is a very common occurrence since people try to minimize how many loads they do. This will cause problems with the appliance, however, and is to be avoided. This error is easy to fix in the meantime as you can simply remove some articles and then continue on with the programme.
Avoid doing this in the future as it will cause your machine to become unlevel as it shakes around and will set off the E7 fault code. You can also burn out the motor, so if you are having an issue with an E6 or E11 code then it could be the result of regularly overloading the machine since it can burn out the motor.
Understanding the reasons that a machine needs to be reset will help you maintain your washer and get the most out of it. It is a sad fact that there will come a time in the life of every home appliance when it stops working as it should and will require you to take action.
Although getting the code is a bit of a faff on Beko washing machines, once you have the code you should be able to solve the problem even if it means hiring a technician.